Payment policy

At Lumiolights, we are committed to offering you a secure, smooth, and transparent shopping experience. This payment policy outlines the payment methods we accept, how your payments are processed, and what you can expect when you shop with us.

Accepted Payment Methods 
We currently accept the following secure payment methods:

  • Credit and Debit Cards
    (Visa, MasterCard, American Express, Maestro)
  • PayPal
    Pay easily and securely using your PayPal account.
  • Apple Pay / Google Pay
    Available for supported devices and browsers.
  • Klarna / Clearpay (where available)
    Flexible payment options such as pay later or pay in installments.
  • Bank Transfer
    For large or business orders (available upon request). Please contact customer service for details. 

Pricing and Currency
All prices displayed on our website are in British Pounds (£ GBP) by default. You may see pricing in your local currency depending on your location and browser settings. Currency conversions are approximate and subject to current exchange rates. The final price you pay at checkout will always be clearly shown before placing your order, inclusive of any applicable taxes or fees.

Payment Security
We take your security seriously.

  • All payments are processed through PCI-DSS compliant payment gateways.
  • Your personal and payment information is encrypted using SSL (Secure Socket Layer) technology.
  • We do not store your credit/debit card information on our servers. 

Order Confirmation
Once your payment is successfully processed, you will receive:

  1. An order confirmation email, including your order details and payment summary.
  2. A separate shipping confirmation once your order has been dispatched. 

If you do not receive an email within 24 hours, please check your spam or promotions folder, or contact us directly.

Failed or Declined Payments
If your payment is declined, please double-check your card details or try an alternative method. If issues persist, contact your bank or card provider for assistance.

Fraud Prevention
To protect our customers and business, we may run verification checks or request additional identification for high-value or suspicious transactions. We reserve the right to cancel or refuse an order if fraudulent activity is suspected.

Contact information:

Email: info@lumiolights.com

Alternatively, you can also contact us via our contact form.

Company details:

Lumiolights

Address: Bruningweg 23, 6827BM Arnhem, The Netherlands

Email: info@lumiolights.com

Contact form: www.lumiolights.com/pages/contact

Telephone number: +316 856 324 34

Monday to Friday: 09:00 - 17:00

Saturday and Sunday: Closed